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      FAQS

      Frequently Asked Questions 

      WARRANTY DETAILS
      Here at Dissim we’re proud of what we make. That’s why we offer a Lifetime Warranty with all lighters that we sell. If, for any reason, you’re lighter doesn’t work properly, simply send it back. We’ll fix or replace the lighter at our expense - you only have to pay shipping and processing. 

      RETURN POLICY
      If you would like any additional information about our products before making a purchase, please reach out via email to contact@dissim.com. If you change your mind and decide that you want your money back after purchasing one of our product(s), you may return your product(s) for a refund. Please note that the product must be in original, unopened packaging, as we cannot accept any product(s) that have been used.

      LIGHTER WARRANTY RETURN REQUIREMENTS & INSTRUCTIONS
      In order to receive a replacement lighter, you must follow these steps:
      -Physically ship your improperly working lighter to Dissim’s mailing address. 
      -Include your name and email address within the sent package.
      -Once your package is received by Dissim, you will receive an email where you will fill out your shipping address and pay for shipping and processing.
      -You will then receive your replacement lighter(s) within the specified shipping dates.

      MISSING/DAMAGED ITEMS
      Any purchases containing damaged items or that are missing must be reported to Dissim within 72 hours of delivery. Please contact us and we'll take care of the issue immediately. 

      INTERNATIONAL CUSTOMERS
      Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.

      ORDER CANCELLATIONS
      If you need to cancel your order for any reason, please contact us ASAP and we will try our best to accommodate your request if the order has not yet been shipped. If the order has already been shipped, you must follow the normal return procedure described above.